Legal and Privacy
Customer Privacy Notice
This notice is formulated to provide transparency into our privacy practices, in a format that is easy to read, understand and navigate.
Information We May Collect
We may collect information related to you or your use of Yatri vehicle and services in the following manner.
About you or your device
Yatri Account: Customers who purchase Yatri products will receive a Yatri Account. We may collect and process the following types of data for your Account that you elect to provide to us: your customer registration information; the status of your order; warranty and other documentation for your Yatri products; and general information about your Yatri products (including, for example, vehicle identification number or other product serial numbers, service plan information, or connectivity package), insurance forms, driver’s licenses, financing agreements, and similar information.
Offline: We may collect information from or about you offline, such as when you visit a Yatri Experience Center or repair facility, attend one of our events, sign up for a test ride, place an order over the phone, or contact our customer service or sales department.
Analytics tool: We use website and application analytics services provided by third parties (such as Google Analytics) that use cookies and other similar technologies to collect information about website or application use and to report trends, without identifying individual visitors. The third parties that provide us with these services may also collect information about your use of third-party websites. You can learn how to opt out of analytics by downloading the Google Analytics opt-out browser add-on.
We retain the information we collect from or about you, our products, and our services for the period necessary to fulfill the purposes outlined in this Notice unless a longer retention period is required or permitted by law. When the information is no longer necessary for these purposes, we delete it or keep it in a form that does not identify you. When determining this retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature of our relationship with you, the impact on the services we provide to you if we delete some information from or about you, and retention periods required by law.
About your Yatri vehicle
Telemetry log data: To improve our vehicles and services for you, we may collect certain telematics data regarding the performance, usage, operation, and condition of your Yatri vehicle, including: vehicle identification number; speed information; odometer readings; battery use management information; battery charging history; electrical system functions; software version information; and safety-related data.
Service History: In order to facilitate the servicing of your vehicle, we may collect and process data about the service history of each Yatri vehicle, such as the customer’s name, vehicle identification number, repair history, any outstanding recalls, any bills due, any customer complaints, and any other information related to its service history.
Charging information: We may collect information regarding the charge rate and charging stations used by you (including use of fast chargers, as well as home or commercial outlets) in order to, for example, analyze which charging stations are being utilized, how long and efficient battery charges are and where additional charging stations are needed.
Opting out of data sharing: If you no longer wish us to collect telemetry log data or any other data from your Yatri vehicle, please contact us to set an appointment for ‘Non-Data Sharing’. Please note that if you opt out from the collection of telemetry log data or any other data from your Yatri vehicle, we will not be able to notify you of issues applicable to your vehicle in real time. This may result in your vehicle suffering from reduced functionality, serious damage, or inoperability, and it may also disable many features of your vehicle including periodic software and firmware updates, remote services, and interactivity with mobile applications and in-vehicle features such as location search.
How We May Use Your Information
We may use information we collect to communicate with you, fulfill our products and services and improve our products and services in the following manner.
To respond to your inquiries and fulfill your requests, such as to send you newsletters or product information, information alerts, information about events, or brochures.
To advise you of important safety-related information about your vehicle or to notify first responders in the event of an accident involving your vehicle.
From time to time, we may send administrative information to you, such as information regarding our products and services, and changes to our terms, conditions, and policies. Due to this information being important to your interaction with Yatri, you may not opt out of receiving these communications.
To complete and fulfill your purchase, including to process your payments, fulfill your requests for product financing, have your order delivered to you, communicate with you regarding your purchase, and provide you with related customer service.
We may use your information, including vehicle identification number or other product serial number, to verify identity, assist with your request, and to determine appropriate services. For example, we may use the vehicle identification number to determine which product you may need assistance with.
To provide service to your Yatri product, such as to deliver over-the-air updates to your product.
To analyze and improve the safety and security of our products and services.
Except as described above, Yatri may use or share non-personally identifiable information for any purpose, such as for operational or research purposes, for industry analysis, to improve or modify our products and services, to better tailor our products and services to your needs, and where legally required.
Sharing Your Information
We may share information with our service providers and business partners when necessary to perform the services on our or on your behalf, and with third parties as required by law in the following manner.
With our third party service providers and channel partners to provide services such as website hosting, payment processing, order fulfillment and product delivery, credit card processing, and other similar services.
With other third party business partners to the extent that they are involved in the purchase, lease, or service of your Yatri products. We share limited information from or about you or your Yatri products to allow you to take advantage of those services if you elect to utilize them, with such partners as finance institutions, permitting authorities and insurance companies.
We do not share information that personally identifies you with unaffiliated third parties. If you wish to opt out of any processing of information for which you have provided your prior explicit opt-in consent, you may do so by contacting us to set an appointment for ‘Non-Data Sharing’.
Yatri may transfer and disclose information, including information that may or may not personally identify you, to third parties to comply with a legal obligation (including, but not limited to, subpoenas or other court orders); when we believe in good faith that the law requires it; in response to a lawful request by governmental authorities conducting an investigation, including to comply with law enforcement requirements; to verify or enforce our policies and procedures; to respond to an emergency; to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable; or to protect the rights, property, safety, or security of our products and services, Yatri, third parties, visitors, or the public, as determined by us in our sole discretion.
Unsupported Vehicle Policy
An unsupported or salvaged vehicle is a vehicle that has been declared a total loss, commonly after extensive damage caused by a crash, flooding, fire, or similar hazard, and has been (or qualifies to be) registered and/or titled by its owner as a salvaged vehicle or its equivalent pursuant to local jurisdiction or industry practice. Salvage registration/titling typically can never be removed from the vehicle so that all future persons understand the condition and value of the vehicle. Yatri does not warrant the safety or operability of salvaged vehicles. Repairs performed to bring a salvaged vehicle back into service may not meet Yatri standards or specifications and that is why the vehicle is unsupported. Consequently, any failures, damages, or injuries occurring as a result of such repairs or continued operation of an unsupported vehicle are solely the responsibility of the vehicle owner.
Until Yatri can confirm that the vehicle is in compliance with Yatri’s safety standards and vehicle specifications, Yatri does not perform or support repairs involving the HV (high-voltage) battery systems in the vehicle because of the potential for the salvage vehicle to have sustained damage that:
- Makes the vehicle unsafe to drive
- Makes the vehicle unsafe for any repair technicians that might work on the vehicle
- Might damage Yatri equipment, such as fast chargers
When a vehicle is classified as a salvaged vehicle:
- Any Yatri limited warranties and extended service agreements for the vehicle are void.
NOTE: Repairs due to recalls will be performed unless the safe repair of the vehicle is prevented either by the condition of the vehicle or by vehicle modifications not installed by Yatri. If the Yatri Service Center determines that the vehicle is not safe to repair, the recall-related repair will not be performed until the customer has returned the vehicle to a condition that the Service Center determines is safe to repair. - Fast charging is permanently disabled.
- Parts availability is not affected. Any Unrestricted or Over-the-Counter part may be purchased for a salvage-titled vehicle.
- A “Salvage-Titled Vehicle HV Safety Inspection” may be performed (at the customer’s expense) on the vehicle to determine if the HV-related components are safe to work on or access.
Vehicle Warranty
New Vehicle Limited Warranty
Your vehicle is protected by a New Vehicle Limited Warranty, which includes the Basic Vehicle Limited Warranty and the Battery System Limited Warranty.
The Basic Vehicle Limited Warranty
Subject to separate coverage for certain parts and the exclusions and limitations described in the New Vehicle Limited Warranty, the Basic Vehicle Limited Warranty covers the repair or replacement necessary to correct the defects in the materials or workmanship of any parts manufactured or supplied by Yatri under normal use for a period of 3 years or 30,000 km, whichever comes first.
Battery System Limited Warranty
The Battery System in your vehicle are covered for a period of:
These warranties cover the repair or replacement necessary to correct defects in the materials or workmanship of any parts manufactured or supplied by Yatri, which occur under normal use.
If your battery requires warranty repair, Yatri will repair the unit, or replace it with a new, reconditioned or re-manufactured part at the sole discretion of Yatri. The warranty replacement may not restore the vehicle to a ‘like-new’ condition, but when replacing a battery, Yatri will ensure that the energy capacity is at least equal to that of the replaced battery before failure occurred while taking into consideration other factors including age and mileage of the vehicle.
Damage resulting from intentional actions (incising intentionally abusing or destroying your vehicle or ignoring active vehicle warning or service notifications), collision or accident, or the servicing or opening of the Battery y non-Yatri personnel, is not covered under this Battery System Limited Warranty.
In addition, the Battery System AND Drive Unit is subject to exclusions and limitations described in this New Vehicle Limited Warranty if the damage is the result of the following activities:
- Damaging the battery, or intentionally attempting, either by physical means, programming, or other menthols, to extend or reduce the life of the Battery.
- Exposing the Battery to direct flame.
- Flooding the Battery
The Battery will experience gradual energy loss or power loss with time and use. Loss of energy or power over time or resulting from battery usage is NOT covered under this limited warranty.
Warranty Limitations
This warranty does not cover any vehicle damage or malfunction directly or indirectly caused by, due to or resulting from normal wear or deterioration, abuse, misuse, negligence, accident, improper maintenance, operation, storage or transport, including, but not limited to any of the following:
- Failure to take the vehicle to, or make repairs or service recommended by, Yatri Service Center upon discovery of a defect covered by this limited warranty;
- Accidents, collisions, or objects striking the vehicle;
- Any repairs, alteration or modification of the vehicle that was made inappropriately, or the installation or use of parts or accessories, made by a person or facility not authorized or certified to do so;
- Normal wear or deterioration, including, but not limited to, seat, trim and upholstery discoloration, punctures, tears, depressions, wrinkling abrasions or other deformations, paint and glass stone chips, and similar items;
- Any damage to your vehicle’s hardware or software or loss or harm to any personal information resulting from any modifications or unauthorized access to vehicle data or software from any source, including, but not limited to, non-Yatri parts pr accessories, modifications, third party applications, viruses, bugs, malware, or any other form of interference or cyber attack;
- Towing the vehicle;
- Theft, vandalism, or riot;
- Fire, explosion, earthquake, windstorm, lightning, hail, flood, or deep water;
- Riding off-road (Project Zero)
- Riding in competitions, racing or autocross or for any other purpose for which the vehicle is not designed;
- Overloading the vehicle;
- Using the vehicle as power source;
- General appearance or noise and vibrations, including, but not limited to, brake squeal, general rattles, and wind and road vibration for which there are no malfunctioning parts requiring replacement;
- The environment or act of God, but not limited to, exposure to sunlight, airborne chemicals, tree sap, animal or insect droppings, road debris incising stone chips, acid rain, fire, water, contamination, lightning and other environmental conditions;
- Maintenance services, including, but not limited to, the following:
- Appearance care;
- Expandable maintenance items (brake pads, wheels, etc.)
- Minor adjustments, or replacing and or re-torquing of nuts and bolts or the like.
Voided Warranty
You are responsible for the proper operation of the vehicle and for receiving and maintaining detailed and accurate records of your vehicle’s maintenance, including the Vehicle Identification Number, mileage, service date which should be provided to each subsequent purchaser. You may void this Warranty if you do not follow the specific instructions and recommendations regarding the use and operation of the vehicle provided I your owner documentarian, including, but not limited to:
- Installing the vehicle’s software updates after notification that is an update available;
- Complying with any recall advisories;
- Carrying pillion rider and cargo within specified load limits;
- Making all repairs.
- Vehicles that have had the VIN defaced or altered, odometer or other related system disconnected, altered or rendered inoperative so that it is difficult to determine the actual VIN or mileage;
- Vehicle that have been determined to be a total loss by an insurance company.
Damages
Yatri hereby disclaims any and all indirect, incidental, special and consequential damages arising out of or relating to your vehicle, including, but not limited to, transportation to and from a Yatri service center, loss of vehicle values, loss of time, loss of income, loss of use, loss of personal or commercial property, inconvenience or aggravation, emotional distress or harm, commercial loss, towing charges bus fares, vehicle rental, service call charges gasoline expense, lodging expenses, damage to towing vehicle, and incidental charges such as telephone calls, and mailing charges.
Yatri shall not be liable for any direct damages in an amount that exceeds the fair market value of the vehicle at the time of the claim.
To obtain warranty service, you must notify Yatri within the applicable warranty period, and deliver the vehicle, at your expense (except where Yatri is obligated to undertake the towing), during regular business hours to a Yatri Service Center. When you contact Yatri, please be prepared to proceed the VIN, current mileage and description of the defect.
Some local governments or local laws may require that tax be collected on warranty repairs. Where applicable law allows, you are responsible for the payment of these taxes.
You must allow Yatri a reasonable time for completion of repairs and/or service. Upon notification by Yatri of the completion of the vehicle repair or service, you are responsible for immediately picking ups the vehicle, at your own expense.
Roadside Assistance
Yatri Roadside Assistance is a service intended to minimize inconvenience and is a service that is available to you 24/7 by contacting your local Yatri support number. The vehicle must be covered by the New Vehicle Limited Warranty. However, this is a separate service and is not provided under the New Vehicle Limited Warranty.
Parts, Body and Paint Repair Limited Warranty
Repair or replacement of Yatri-branded parts purchased directly from Yatri, over-the-counter, online or purchased and installed by Yatri Service or a Yatri Body Shop, may be covered under the Yatri Parts, Body & Paint Repair Limited Warranty.
This limited warranty covers the repair or replacement necessary to remedy any “failures” that are determined by Yatri to have occurred under normal use.
"Failure" means the complete failure or inability of a covered part to perform the function(s) for which it was designed, due to defects in material or workmanship of the part manufactured or supplied by Yatri, which occur under normal use. Failure does not include the gradual loss in operating performance due to normal wear and tear or cosmetic difference or change in a part.
Coverage Period
The Yatri Parts, Body & Paint Repair Limited Warranty begins on the purchase date of the part(s), and coverage extends for a period of 12 months or 10,000 km, whichever comes first, with the exception of specific categories of parts as outlined below:
Sheet Metal and Chassis is covered for rust perforation resulting from defect in material or workmanship for a period of 12 years or unlimited km excluding the following:
- Vehicles treated against rust by third party
- Corrosion from defects in non-Yatri manufactured or supplied parts
- Surface or cosmetic corrosion causing perforation in the chassis from the outside such as stone chips or scratches
- Corrosion cause by, due to, or resulting from accidents, abuse, neglect, improper maintenance or operation of the vehicle, installation of ac accessory, exposure to chemical substance, or damages resulting from an act of God or nature, fire or improper storage.
Labour Coverage
If the Part or Used Part was installed by Yatri, this Yatri Parts, Body & Paint Repair Limited Warranty also covers any labor charges to repair or replace the covered Part.
Yatri will not cover any labor charges or costs associated with work performed by any non-approved third-party vendor, including power wall installers and certified technicians.
Repaired or Replaced Parts
Any Parts or Used Parts repaired or replaced under this Yatri Parts, Body & Paint Repair Limited Warranty continue to be covered by the applicable original warranty period of the repaired or replaced Part or Used Part (mentioned above in "Coverage Period") or for a period of 90 days, whichever is longer.
Customer Obligation
To obtain benefits under this Yatri Parts, Body & Paint Repair Limited Warranty, the Yatri owner must provide proof of purchase of the Part or Used Part, or body or paint repair before requesting service.
Warranty Limitations
This Yatri Parts, Body & Paint Limited Warranty does not cover any damage or malfunction directly or indirectly caused by, due to, or resulting from, normal wear or deterioration, abuse, misuse, modifications, other defective parts, negligence, accident, collision, impact, or lack of or improper use, installation, maintenance, storage or transport, including, but not limited to, any of the following:
Failure to follow the instructions, maintenance and warnings published in the documentation supplied;
External factors, including but not limited to, physical impact force, faulty or damaged electrical wiring, junction boxes, circuit breakers, receptacles or power outlets, the environment or an act of God, including, but not limited to, fire, earthquake, water, lightning and other environmental conditions;
Any corrosion or paint defects including, but not limited to, corrosion from defects in non Yatri manufactured or supplied materials or workmanship causing perforation (holes) in body panels or the chassis;
Surface or cosmetic corrosion causing perforation in body panels or the chassis, such as stone chips or scratches;
Corrosion and paint defects caused by, due to, or resulting from accidents, paint matching, abuse, neglect, improper maintenance or operation of the vehicle, installation of an accessory, exposure to chemical substances, or damages resulting from an act of God or nature, fire, or improper storage;
Failure to contact Yatri upon discovery of a defect covered by this Yatri Parts, Body & Paint Repair Limited Warranty; any repair, alteration or modification to covered Parts, or the installation or use of any Parts or accessories, made by a person or facility not authorized or certified to do so;
Lack of or improper repair or maintenance, including use of non-genuine Yatri accessories or Parts;
- Coverage under any other warranty or insurance;
- Failure due to damage from off-road or marine use;
- Parts installed in vehicles for racing, competition or commercial use; and,
- Charging equipment used for commercial purposes.
Exclusions
This Yatri Parts, Body & Paint Limited Warranty does not cover:
- Parts not purchased directly from Yatri; and,
- Non-Yatri Parts including tires.
Although Yatri does not require you to perform all maintenance, service or repairs at a Yatri Service Center or Yatri authorized repair facility, this Yatri Parts, Body and Paint Limited Warranty may be voided, or coverage may be excluded, due to lack of or improper maintenance, installation, service or repairs. Yatri Service Centers and Yatri authorized repair facilities have special training, expertise, tools and supplies with respect to Yatri Parts, Body and Paint repairs, and, in certain cases, may employ the only persons, or be the only facilities authorized or certified to work on Yatri Parts, Body and Paint. Yatri strongly recommends that you have all maintenance, service and repairs done at a Yatri Service Center or Yatri authorized repair facility in order to avoid voiding, or having coverage excluded under, this Yatri Parts, Body and Paint Limited Warranty.